Terms of
Service.

All proposals and estimates are approximations based on the information provided at the time of scoping. They do not constitute a binding agreement until a deposit is received and a written confirmation is issued by NovoCreation.

NovoCreation reserves the right to decline any project that conflicts with our capacity, values, or technical capabilities.

A 50% non-refundable deposit is required before work begins. The remaining balance is due upon project completion or as outlined in the payment schedule provided in your estimate.

Ownership of all custom code, designs, and deliverables transfers to the client upon receipt of final payment, subject to any third-party licensing terms (e.g., open-source libraries, stock assets). NovoCreation retains the right to display completed work in its portfolio unless otherwise agreed in writing.

Project timelines are estimates and depend on timely feedback from the client. We ask for responses to review requests within 48 hours to keep builds on schedule.

Significant scope changes after work has begun may affect the delivery date and cost. Any changes to the agreed scope will be discussed and quoted before additional work proceeds.

Some deliverables may incorporate AI-assisted tools for code generation, design, or content. AI tools are also used internally for drafting estimates, proposals, campaign copy, and project status updates.

All AI-generated content is reviewed and approved by the NovoCreation team before delivery. We do not guarantee that AI-assisted content is entirely free of errors, but we stand behind the quality of the final deliverable.

NovoCreation is not liable for errors in AI-generated content that has been reviewed and approved by the client. AI features in the client portal (such as the chat assistant) are provided as-is for informational purposes only and do not constitute professional advice.

Projects may depend on third-party platforms. Key services include:

• Google — authentication, AI processing (Gemini)
• Stripe — payment processing (subject to Stripe's own terms)
• Cloudflare — security, CAPTCHA verification
• AWS — file storage

NovoCreation is not responsible for outages, policy changes, or pricing changes from third-party services. Post-launch compliance with local laws and regulations is the responsibility of the client.

NovoCreation's liability is limited to the total amount paid for the specific project. We are not liable for indirect or consequential losses, or for issues arising from client-made modifications after handoff.

All projects include a 30-day support window after launch to address bugs directly related to our work. Ongoing maintenance, new features, or changes outside the original scope are quoted separately.